Refund/Return Policy

 

At XT Performance, we maintain a structured return policy to ensure a fair and efficient process for our customers. Our return policy is designed to facilitate the return of products while minimizing potential losses associated with restocking and shipping.

Customers have a 15-day window from the date of purchase to initiate a return. It is imperative that the items are returned in their original, unopened packaging. The box must be undamaged to qualify for a return. This policy is in place to ensure that products can be resold without any compromise to their integrity.

In the event that a return is necessary, customers must obtain an authorization number prior to shipping the item back. This authorization process is crucial as it allows us to track returns efficiently and ensures that all returns are processed in accordance with our policy. Customers are encouraged to contact us directly to obtain this authorization number.

It is important to note that customers will be responsible for the return shipping costs. This policy reflects the standard practice in the industry, where the burden of return shipping is typically borne by the customer unless the product is defective or an error has occurred on the part of the seller.

Additionally, a 10% stocking fee will be applied to all returns. This fee is intended to cover the costs associated with restocking the item and is a common practice among retailers. The stocking fee will be deducted from the total refund amount, ensuring that the return process remains sustainable for our business operations.

In summary, our return policy is designed to be straightforward while protecting both the customer and the business. By adhering to these guidelines, customers can ensure a smooth return process. For any inquiries regarding returns, please do not hesitate to contact us for assistance.